basket-icon My Basket: 0 items - £0.00

Your basket is empty. / CHECKOUT

UP TO 50% OFF

RRPs Cut To Size

AMAZING CHOICE

Browse Our Huge Range

FAST DELIVERY

Free Next Day

Delivery Information

Click on the questions below for OfficeSupermarket’s comprehensive delivery information.

How much will my delivery cost?
Where does OfficeSupermarket deliver?
What are OfficeSupermarket’s delivery options?
Can OfficeSupermarket confirm an exact delivery time slot?
How will I know when to expect my delivery?
What happens if an item is out of stock?
What else do I need to know about my delivery?
How do I return goods I no longer want?

How much will my delivery cost?

OfficeSupermarket is able to offer free delivery on any order regardless of size or lead time!

Where does OfficeSupermarket deliver?

OfficeSupermarket delivers to UK mainland addresses only. We regret that we cannot deliver to Northern Ireland, overseas addresses or the following UK postcodes:

Area Postcode
England and Wales GY, JE, TR21-25 (Scilly Isles), IM1-9 (Isle of Man)
Offshore KA27-28, KW, PA20-78, PH9, PH15-44, ZE

Please also keep in mind that Next Day Delivery is not available for the following postcodes and there may be additional charges:

Area Postcode
Scotland GY, JE, TR21-25 (Scilly Isles), IM1-9 (Isle of Man)
What are OfficeSupermarket’s delivery options?

Next Day Delivery – Express Office Furniture Ranges

If your chosen item is a Next Day Delivery item it will be delivered Monday to Friday (excluding public holidays) between the hours of 9.00am and 6.00pm. All Next Day Delivery items ordered before 12 noon will be delivered the following working day. There will be no phone call prior to delivery.

For larger orders the delivery time may be extended. To check the lead time please call our sales team who will be happy to advise you.

Please note that failed deliveries will be re–charged delivery costs. If you want to cancel a Next Day Delivery order please do so before 1pm on the day of purchase otherwise charges will be applied. These charges are typically 15% of the RRP value of your order and and is the direct cost to us of restocking the order.

48hr Delivery – Office Chairs & Seating

If your chosen item is indicated as 48hr delivery it will be delivered Monday to Friday (excluding public holidays) between the hours of 9.00am and 5.00pm. All 48hr Delivery items ordered before 11.00am will be delivered within 2 working days. There will be no phone call prior to delivery. Please note failed deliveries will be carded and a re–delivery will be attempted.

Standard Delivery

If your chosen item is a Standard Delivery item (i.e. any item that’s not indicated as Next Day Delivery or 48hr Delivery or Made To Order – an item’s availability / delivery time will be clearly indicated on the item page) it will be delivered Monday to Friday (excluding public holidays) between the hours of 9.00am and 5.00pm. The delivery time for the majority of our office furniture products is estimated at 7 – 10 working days with the first working day after purchase being day one. You will receive a phone call a minimum of 24 hours prior to the delivery to confirm which day your order will be delivered.

Made To Order Items

Certain items are made to order and can take up to 3 – 4 working weeks to be delivered (an item’s availability / delivery time will be clearly indicated on the item page). These items will be delivered Monday to Friday (excluding public holidays) between the hours of 9.00am and 5.00pm. You will receive a phone call a minimum of 24 hours prior to the delivery to confirm which day your order will be delivered.

Can OfficeSupermarket confirm an exact delivery time slot?

Unfortunately we are not able to offer exact delivery time slots at present. Your order will arrive between the designated hours listed above.

How will I know when to expect my delivery?

Next Day Delivery – Express Office Furniture Ranges
Next Day Delivery items will be delivered the following working day providing your order is placed before 12 noon. There will be no phone call prior to delivery. You may not receive a dispatch confirmation email but please click here to email us if you do not receive an order confirmation email.

48hr Delivery – Office Chairs & Seating
48 Hour Delivery items will be delivered within 2 working days providing your order is placed before 11.00am. There will be no phone call prior to delivery. You may not receive a dispatch confirmation email but please click here to email us if you do not receive an order confirmation email.

Standard Delivery
Please refer to your chosen item(s) for an estimated delivery time. Once your order is ready for dispatch you will be contacted by our contracted delivery service to arrange a mutually suitable delivery date. This will be done by phone approximately 1 – 3 days before your item is dispatched.

Made To Order Items
Please refer to your chosen item(s) for an estimated delivery time. Once your order is ready for dispatch you will be contacted by our contracted delivery service to arrange a mutually suitable delivery date. This will be done by phone approximately 1 – 3 days before your item is dispatched.

Please note: delivery times may be extended in parts of the UK that are affected by adverse weather. OfficeSupermarket and our contracted deliverers will work hard to get deliveries to you as quickly as possible should these circumstances arise.

What happens if an item is out of stock?

If you are interested in an item that is indicated as out of stock we suggest you choose something comparable from OfficeSupermarket’s huge range of high quality and great value office furniture. If you do decide to order an item that is indicated as out of stock it will need to be ordered from one of our suppliers and there may also be an additional supplier lead time. Unfortunately we cannot guarantee any dispatch or delivery lead times on out of stock items. Please note items marked “Low Stock – Please Call” may go out of stock between site updates.

What else do I need to know about my delivery?

Next Day Delivery & 48hr Delivery
For some Next Day and 48hr Delivery items, the items will be delivered palletised by a one man delivery company. This means the delivery company can only deliver the ordered items to the kerbside of the designated delivery address. Unfortunately the delivery driver is not insured to enter private premises. Therefore please be aware that if you purchase a product on next day or 48hr delivery and require assistance with the positioning of the product you must arrange the assistance yourself.

Standard Delivery & Made To Order Items
Standard Delivery and Made To Order items are usually delivered by more than one individual. A customer may request our contracted deliverers to assist in taking the order into the premises but this will be at the discretion of the delivery team. In the rare event that damage occurs, OfficeSupermarket / contracted deliverers unfortunately cannot accept liability for any damage either to the delivered product or to the customers property (including all types of fixtures, fittings and building structure) whilst assisting the customer with a request. Any consequent damage should fall under the customer’s household insurance.

Delivery Vehicles
Customers should assume that the delivery vehicle will be a long heavy goods vehicle weighing approximately 16.5 tonnes with a height of 14’ 3″. Therefore it is the responsibility of the customer to ensure that such a vehicle has legal access to their property and inform us about any weight, height and parking restrictions as well as any difficult access points and unadopted roads. This is to help us deliver your order successfully and ensure that we have made arrangements for the appropriate size of delivery vehicle to be used. Failure to disclose this information may result in an aborted delivery and a delivery charge being levied. In order to prevent damage to our contracted vehicles, unadopted roads will not be taken by delivery vehicles. Alternative routes must be provided by the customer.

Confirming Delivery Dates
For standard deliveries we will never arrange a delivery date without contacting and confirming the date with you first. Once your item(s) is ready for dispatch either we will contact you or our contracted delivery service will contact you in order to arrange a mutually suitable delivery date. This will be done by phone approx 1 – 3 days before your item is despatched. As per the delivery times above next day and 48hr delivery items will not be confirmed before being despatched.

For All Deliveries
OfficeSupermarket / contracted deliverers will not remove existing pieces of furniture to help make room for newly delivered products. Likewise old pieces of furniture will not be taken away. The customer must take the responsibility of organising the removal and disposal of unwanted furniture. Some local councils may recycle unwanted furniture free of charge but please contact your local council for further details. The majority of our products will be delivered flat packed. Unless pre-arranged, OfficeSupermarket / contracted deliverers will not assemble any orders even if requested to do so. To find out if your order will require installation or to get a quote for installation please click here to email us or call us on 0344 755 3018 and we will endeavour to respond quickly.

Our goods are held at a number of warehouses and sometimes you will receive multiple deliveries from multiple couriers in order for us to get the goods to you in the quickest possible time.

Preparation for delivery: customers are advised when accepting goods to have protective sheets available as the goods being delivered may have transferred through a number of warehouses and vehicles. OfficeSupermarket will not accept any liability for any damage caused.

Damages: please check your OfficeSupermarket order on receipt and if you see or suspect any damages to your order please indicate this when you sign for the delivery. If your order is damaged, we will replace any missing or broken parts where possible.

Sometimes situations arise which are beyond our control. Therefore we recommend that you do not dispose of your old furniture or make arrangements for the installation of goods until you have received your new items and the new items have been checked for damage.

How do I return goods?

We always strive to ensure customer satisfaction and are 100% certain that you will be delighted with your furniture. However in the unlikely event you should want to return an item to us we are pleased to offer all customers our 14 Day No Quibble Refund. With our 14 Day No Quibble Refund you have 14 working days in which to decide to keep your ordered items or return them to us for a refund.

This meets all online retailers’ legal obligations to customers under the European Directive on distance selling (which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000). The regulations state that our customers have the unconditional right to cancel orders within 14 working days of delivery without having to give us a reason. Please note: the 14 working days start from the day after you receive your goods.

Should you wish to return your items in accordance with this regulation we will provide a full refund for the purchase price of the goods. Please note that the buyer is always responsible for the carriage costs involved in the return of goods – this cost is 15% of the RRP value of your goods returned and is the direct cost to us of recovering the item. This charge will be deducted from any refund processed. Transporting large goods carefully is expensive and we respectfully request that customers make themselves aware of these potential charges before purchasing.

We will credit your card with the net refund within 30 days of us receiving the returned items back. In order for us to provide a refund, all goods must be with the original packaging. Please see our full terms and conditions on each site for further details.

REFUNDS WILL NOT BE PROCESSED UNLESS (a) THE GOODS IN A SALEABLE CONDITION (b) THE GOODS ARE ACCOMPANIED BY A FULLY COMPLETED RETURNS FORM WHICH MUST BE PLACED IN AN ENVELOPE AND AFFIXED TO ONE OF THE BOXES.