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FAQ


I’ve already ordered – how can I track my order?

You can track your order here.


How do I change or cancel my order?

If an item has not yet been dispatched, it is possible to change or cancel an item or an order at no cost. To arrange this please contact us using our simple contact form. Please note: after midday on the day of dispatch it’s unlikely that we will be able to cancel an order as the goods will already be out for delivery. If the item has been dispatched, you will need to return the item(s) after you receive them (see our returns policy).


My goods arrived damaged. What should I do?

We strive to ensure that all goods arrive complete and without damage. If any goods appear damaged on delivery, you should refuse the goods and sign the courier’s manifest as “damaged on delivery, item refused”. If the goods appear superficially damaged (i.e. the packaging looks damaged) please accept the goods and sign the courier’s manifest as “damaged on delivery”. If it’s apparent that goods are damaged after the courier has gone please report the fault to us using this form with a full description of the problem. We will then contact you to arrange collection of the damaged goods and organise the dispatch of new goods or spare parts.


There are items missing from my delivery. What should I do?

We sell over 600,000 different items from several UK warehouses. If you ordered more than one item then your order may occasionally be dispatched from more than one warehouse and delivered using separate couriers. Please check your order confirmation email for details of delivery lead times for each item and use our track my order system which may show that your remaining items are on the way. In the unlikely event that any items still do not arrive within the expected timeframe please contact us and we will resolve the issue.


How do I return goods I no longer want?

We always strive to ensure customer satisfaction and are 100% certain that you will be delighted with your purchase. However in the unlikely event you should want to return an item to us we are pleased to offer all customers our 14 Day No Quibble Refund. You have 14 working days from receipt of your order to decide whether to keep your items or return them to us for a refund. We will provide a full refund for the purchase price of your item(s) and any delivery charge paid if you are returning your entire order. Please be aware that a collection fee may be charged for unwanted or wrongly ordered items but we will never charge you more than the direct cost to us for the collection.

To return any items please contact us through our simple contact form within 14 days of receiving your order. We will contact you to organise collection of your items. We will credit your card or PayPal account within 14 days of us receiving the returned items. Please see our full terms and conditions on each site for further details.

When returning an item, please ensure you include a completed returns form so we can make sure your return is processed as quickly as possible. The form should be placed in an envelope and attached to the box. Any items you wish to return must be unused and packaged in their original packaging or suitable equivalent packaging.


Where do OfficeSupermarket deliver?

For the vast majority of our products, we deliver to the whole of mainland UK, however there are some areas that may take us longer to reach. For further details please see our delivery details page.


When will my item be delivered?

Please see your order confirmation email, this will tell you how long it takes for us to get each of your items to you. Alternatively you can use our 'track my order' system.


How do I select a day of choice?

Day of choice is available for the majority of orders. Available dates will be shown for you to select during the checkout process, after you have entered your delivery address.


I do not live on the ground floor; can my items be delivered to other floors?

OfficeSupermarket strives to make delivery of large items for your home as easy and convenient for you as possible. Large items delivered by our two-man team will be carried into your home and to the room where you want them, for no additional charge. The delivery team will take your items to any room accessed by a maximum of one flight of stairs, or accessed by a suitable lift. If you request your items to be taken to a room that is up more than one flight of stairs, they will do this if possible but this can’t always be guaranteed. Smaller items will be delivered to your front door by our parcel courier.


Can I pick up my order from an office or warehouse?

Unfortunately we do not run a pickup service from any of our locations. If you have concerns regarding delivery please contact us.


Where can I find more delivery information for OfficeSupermarket products?

For comprehensive delivery information please see our delivery information page.


Does OfficeSupermarket have a retail shop/store?

OfficeSupermarket does not currently have a retail store. We sell online which gives you more choices and the lowest possible prices.


What’s the difference between left and right hand orientation on corner sofas?



Can I pay for my items monthly?

We have a credit plan offering interest free credit on all orders over £400, subject to approval. After completing a simple online application form you will receive an instant decision and can sign your credit agreement online if accepted. The option to apply for credit will be presented to you at the checkout for eligible orders after you have entered your details.