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Refund policy

Returns

In line with the Consumer Rights Act, The Buyer is entitled to return any and/or all of the goods delivered within 14 calendar days from the day after delivery for a full refund. Your items will then need to be returned within 14 days calendar from the day of delivery. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The Consumer Rights Act does not apply to Business customers. Returns for Business customers will incur a restock fee and collection charge. This will vary depending on the items ordered. Shipping/delivery charges will not be refunded.

We are unable to offer refunds for made to order items.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after cancellation date.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us 

Damages

If an item arrives damaged, we will happily replace the affected part free of charge. If the individual part cannot be replaced, then we will replace the item like for like. If the original item has since gone out of stock, then we will offer you a best match similar product or a full refund. 

We must be notified of any damages within 5 days from the day of delivery.


Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us by phone or email to arrange. There may be a fee incurred if a collection needs to take place.

Cancellation

The order may be cancelled by the Buyer within 14 days from the day of delivery.

In the event that the Buyer wishes to return the goods then the Buyer is responsible for that return and the cost of any such return.

The Buyer must take reasonable care of the goods in order to return them, the original packaging must be kept and returned with the goods and the product packaged up as shipped.

The Buyer must take reasonable care to ensure that the Seller receives the goods and that the goods are not damaged in transit.

In line with the Consumer Rights Act, The Buyer is entitled to return any and/or all of the goods delivered within 14 calendar days from the day after delivery for a full refund. 

The Seller cannot accept any responsibility for goods not fitting into the desired location. It is the Buyers responsibility to ensure that goods ordered will suitably fit into the location required.

The Seller is entitled to charge the appropriate re-stocking fee. This is the cost to the seller of processing items back into stock. This fee will vary depending on products and quantities ordered. If the items on your order are in transit with the courier, and have not yet been delivered, then a restock fee will still apply. Please contact us to confirm what this fee will be.

Delivery & Installation

Redelivery charges will apply if the installation is cancelled or rearranged less than 5 working days before the scheduled/agreed installation date. These charges will be confirmed at the time of cancellation.